Frequently Asked Questions

 

What do I need in order to use Exchange?

Can I check email from my PDA or cellphone?

How do I access Outlook Web Access?

What are Public Folders?

What does Outlook do?

What is the benefit of Outlook Web Access?

What is a Global Address Book?

What is a Shared Calendar?

Can I use Exchange while using third-party nameservers?

Where do I find the SAM name?

 


What do I need in order to use Exchange?

You need a PC capable of running Outlook, or a Mac running Entourage 2004/2008 or Mac Mail. Each hosted exchange mailbox comes with a free copy of Outlook . You can also use Outlook Web Access, which would simply require a computer with a recent internet browser installed.

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Can I check email from my PDA or cellphone?

Yes. Hosted Exchange supports Mobile Access, which allows you to access your email with just about any mobile device that has an internet connection. Hosted Exchange can support Windows Mobile 5/6 devices, BlackBerry and iPhone.  Note that not all Exchange features are available on mobile devices.  For more information, please click Managing MS Exchange and then Mobile Services in the table of contents to the left.

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How do I access Outlook Web Access?

1) Go to the Internet on your cellphone or portable device, and point your browser to the following location:

https://webmail.exchangecentral.net

2) Enter your username: mailbox@yourdomain.com (ex: johndoe@yourdomain.com)

3) Enter your password: the password for your mailbox.

For more information, please click Accessing Exchange Using Email Clients or Browser and then Outlook Web Access in the table of contents.

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What are Public Folders?

Public folders is a feature of Microsoft Exchange Server that provides an effective way to collect, organize, and share information with others in an organization. Typically, public folders are used by project teams or user groups to share information on a common area of interest. You can manage these folders from Outlook or Outlook Web Access. Public folders can contain any type of Outlook folder item such as messages, appointments, contacts, tasks, journal entries, notes, forms, files, and postings.

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What does Outlook do?

Outlook is a powerful application that allows employees to integrate email, calendar and tasks all in one place. Each Exchange mailbox includes a free copy of Outlook.

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What is the benefit of Outlook Web Access?

Outlook Web Access (OWA) makes all of the powerful features of Outlook available to any employee with an Exchange mailbox and access to the Internet -- perfect for people who are travelling or working at home. Some companies are choosing to use Outlook Web Access exclusively, to simplify support so that they don't need to maintain/update Outlook software on every computer.

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What is a Global Address Book?

Hosted Exchange allows you to create and easily maintain a Global Address Book, which can contain contact information for every person in your company, as well as external contacts, contractors, vendors, etc. The Global Address Book is centralized, and always available to everyone through Outlook or Outlook Web Access. This allows you to keep contact information in one place, so it is always updated. This also makes it easier to schedule meetings through Outlook's Calendar feature.

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What is a Shared Calendar?

A shared calendar is one of the most powerful features that Hosted Exchange provides through Outlook, where anyone in the company can coordinate meeting schedules, set appointments, and keep track of events. You access the calendar in the office, on the road from your laptop, or even in an Internet cafe or hotel computer (with OWA). It's a great way of synchronizing and updating schedules.

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Can I use Exchange while using third-party nameservers?

While we recommend changing to our nameservers, it is possible to retain your existing nameservers and still use our Exchange services.  Please click here for more information.

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Where do I find the SAM name?

On occasion, some devices may prompt for a SAM name as opposed to a user name.  To find the SAM name for a particular Exchange mailbox, please click here.