View and Edit DNS or MX Records

The DNS and MX records page in ControlPanel is a visual representation of the various components of your domain name and their specific IP addresses. The vast majority of users will only need to be familiar with the domain name itself. You need to be familiar with the DNS and MX records only if you need to create new records and redirect it to a third-party source or modify existing mail records to a third-party E-mail service.

 

To view DNS or MX records:

  1. In ControlPanel, click Domain Name.

  2. In the Domain Names page section, click Edit DNS next to the domain name that you want to use.

  3. In the Domain Name Summary page scroll down and click Advanced DNS Settings.

 

The following is only a SAMPLE.  Your actual nameservers can be found in ControlPanel as described here.

 

To add DNS or MX records:

  1. In ControlPanel, click the Domain Name icon under Manage Services.

  2. In the Domain Names page section, click EditDNS.  

  3. Scroll down to theAdd a New Resource Record section.

  4. In the Source field of the Add a New Resource Record section, enter the name of the record.

  5. Use the dropdown menu next to it to select the type of record: A, CNAME, NS or TXT.  
    NOTE: If you need to add a MX record, then use the pre-selected MX field.

  6. In the Destination field, enter the location to which the new record will point. If you selected type A, then the destination ought to be an IP address; if you selected type CNAME, then the destination ought to be a domain name; if you selected type MX, then the destination ought to be the name of the new mail server provided to you by the third-party mail server; if you selected type NS then the destination ought to be a name server.

  7. Keep in mind that this new record will be a third-level domain.

  8. Click Add Now.

  9. Assuming the destination exists and is already online, then the new record should take about four hours to update.

 

To edit existing DNS or MX records:

  1. In ControlPanel, click the Domain Name icon under Manage Services.

  2. In the Domain Names page section, click EditDNS.  

  3. Scroll down to the Current Resource Record section.

  4. In the Current Resource Record section, you can choose to either change the name of the Source or the destination.

  5. Click the Update button next to the appropriate Destination field.

  6. If you need to delete a record, then click Delete next to the appropriate Destination field.

  7. Please allow up to four hours to update.
     

 

Modifying your DNS or MX information can result in your site not being found and/or email failure. Be sure you want to make these changes prior to modifying any information. We strongly suggest that you do not delete any existing record.  Please do NOT delete pre-existing records unless you are absolutely certain of its consequences.