Using Entourage 2008 to Access Exchange 2007

Entourage Cannot See Address Book

Problem: Customers using Exchange and Entourage on a Mac have been able to properly configure their client; however, their address books (contacts) do not work correctly.

Situation: This unfortunately is a limitation within the Entourage software and Hosted Exchange. Microsoft is aware of this issue and anticipate in future releases of Entourage or Exchange that this will be fixed/addressed.

Workaround: Mac users can use Outlook Web Access to get global address book information.

1

You must first make certain to have created a Mailbox.  Please note that it may take 10-15 minutes for a new mailbox to become active, so please wait before moving to Step 2.

2

Click Entourage > Account Settings.

3

Click New.

4

Select Exchange in the Account type drop-down list.

Click OK.

5

Now enter the following settings:

Account name: user@domain.com

Name: Your Name

E-mail address: user@domain.com

Account ID: SAM Account Name

Domain: UC

Password: <user selected>

Exchange server: https://webmail.exchangecentral.net/exchange/user@domain.com

This DAV service requires a secure connection (SSL): Checked

Click OK.

6

Click Advanced tab and enter the following settings:

Public folders server: https://webmail.exchangecentral.net/public

This DAV service requires a secure connection (SSL): Checked

LDAP server: https://webmail.exchangecentral.net/

This server requires me to log in: Checked

Click OK.