Spam Settings

To take advantage of SiteMail's spam management capabilities, please use its Black/White List Manager and CleanMail Plus tools.

To use the Black/White List Manager

First, make sure you're on the Settings tab in SiteMail. If not, click Settings along the top of the interface.

Click Black/White List Manager.

On the Black List column, enter an e-mail address that you wish to block, such as "spammer@spamperson.com". You can even block an entire domain, such as "@spamperson.com".

Click Add.

Repeat the process on the White List column for e-mail addresses or domains that you never want blocked.

To use CleanMail Plus

First, make sure you're on the Settings tab in SiteMail. If not, click Settings along the top of the interface.

Click CleanMail Plus.

Select the appropriate level of protection you seek.

SPAM Filter Level: Evaluate how much spam you are getting based on the default setting, and then adjust accordingly depending on 1) how much spam you are receiving, and 2) if legitimate e-mail don't seem to be coming through. Choosing a higher setting (ex: "most" aggressive) should result in a lower number of spam e-mail; this also increases the likelihood that legitimate e-mail will be filtered out. You need to experiment to find the best settings. By default it is set to More Aggressive.
SPAM Action: Once an e-mail is identified as spam, you can choose to either tag it as spam in the subject line of the e-mail (and still have it delivered to your Inbox) or automatically move it to the Spam folder. E-mail in the SPAM folder will be saved for a period of seven days (and will count toward your e-mail quota), but they will be automatically deleted thereafter. By default it is set to Tag Subject.
Virus Scan Action: You can choose to delete e-mail with viruses automatically or move them to the Spam folder for inspection. We do not recommend disabling the virus scan unless you are employing other means for virus protection. By default it is set to Delete Automatically. You can choose to delete e-mail with viruses automatically or move them to the Spam folder for inspection.
Phishing Checks: The Phishing Check option is disabled by default. By enabling it, the system will automatically scan for emails from sources that are known to generate email scams. A Phishing scam involves a fraudulent email that attempts to trick you into giving up personal information. An example of a phishing email is an email coming from PayPal or eBay requesting that you "update your account information", which looks legitimate, but is actually from a criminal source. The Phishing Check option can help to reduce the number of phishing emails you may receive. In general the best principle to follow is never to visit a website where you have an account by clicking on a link in an email -- enter in the address for a particular website yourself, so that you know you are going to the real website.

Click Save Settings.

1	First, make sure you're on the Settings tab in SiteMail. If not, click Settings along the top of the interface.
2	Click CleanMail Plus.
3	Select the appropriate level of protection you seek. SPAM Filter Level: Evaluate how much spam you are getting based on the default setting, and then adjust accordingly depending on 1) how much spam you are receiving, and 2) if legitimate e-mail don't seem to be coming through. Choosing a higher setting (ex: "most" aggressive) should result in a lower number of spam e-mail; this also increases the likelihood that legitimate e-mail will be filtered out. You need to experiment to find the best settings. By default it is set to More Aggressive. SPAM Action: Once an e-mail is identified as spam, you can choose to either tag it as spam in the subject line of the e-mail (and still have it delivered to your Inbox) or automatically move it to the Spam folder. E-mail in the SPAM folder will be saved for a period of seven days (and will count toward your e-mail quota), but they will be automatically deleted thereafter. By default it is set to Tag Subject. Virus Scan Action: You can choose to delete e-mail with viruses automatically or move them to the Spam folder for inspection. We do not recommend disabling the virus scan unless you are employing other means for virus protection. By default it is set to Delete Automatically. You can choose to delete e-mail with viruses automatically or move them to the Spam folder for inspection. Phishing Checks: The Phishing Check option is disabled by default. By enabling it, the system will automatically scan for emails from sources that are known to generate email scams. A Phishing scam involves a fraudulent email that attempts to trick you into giving up personal information. An example of a phishing email is an email coming from PayPal or eBay requesting that you "update your account information", which looks legitimate, but is actually from a criminal source. The Phishing Check option can help to reduce the number of phishing emails you may receive. In general the best principle to follow is never to visit a website where you have an account by clicking on a link in an email -- enter in the address for a particular website yourself, so that you know you are going to the real website.
4	Click Save Settings.