Using Entourage 2004 to Access Exchange 2003

Entourage Cannot See Address Book

Problem: Customers using Hosted Exchange and Entourage on a Mac have been able to properly configure their client; however, their address books (contacts) do not work correctly.

Situation: This unfortunately is a limitation within the Entourage software and Hosted Exchange. Microsoft is aware of this issue and anticipate in future releases of Entourage or Hosted Exchange that this will be fixed/addressed.

Workaround: Mac users can use Outlook Web Access to get global address book information.

1

Start Entourage and choose Tools > Accounts.

2

Click on the Exchange tab.

3

Click on the New button and choose the Exchange option.

4

In the Account Setup Assistant window, click on the Configure account manually button .

5

When the new window appears, the customer will fill in the below fields:

Account Name: Exchange

Account ID: user_domain.com (NOTE: You must use the "_" character instead of the "@" character. See Account ID field in graphic below.)

Password: <The password you created in in the Hosted Exchange Administration area for this mailbox>

Domain: WNG

(The "Save password in my Mac OS keychain checkbox" is optional. See the Help menu on your Mac for more information on keychains.)

Exchange Server: https://owa.exchangecentral.net/exchange/

Name: <Enter Your Name Here>

Email Address: <Enter full email address here, i.e. user@domain.com>

6

Click on the Advanced tab and enter the following information:

Public Folders Server: https://owa.exchangecentral.net/public

NOTE: The "DAV service requires a secure connection (SSL)" should be selected..

7

Click the OK button.