What do I need to use your Web hosting services?
Do I need to change nameservers? If so, how?
Do I need any special software?
Once I place my order, how long does it take to get my site up and running?
What platforms or operating systems do you use?
If I use Microsoft® Windows® at home, can I still host my site on a Linux platform?

Can I access my site at any time to make changes?
How do I manage my account and access online tools to manage my Web site? What about checking email?
Do you support Microsoft® FrontPage®?
What database solutions do you offer?
What type of data center do you have? Is it secure?
What is your policy on upgrading software that comes with my hosting plan?

All you need to use our Web hosting services is a computer with a browser and a connection to the Internet.

Only customers transferring their Web services from another host or registrar need to change nameservers.  If you ordered a new domain through us, then it will automatically use the proper nameservers.  In either case, please allow 1-2 days for the update to take place throughout the Internet.
 
For more information about changing nameservers, please click here.

As long as you have a browser and an Internet connection, you can get your Web site up and running. We provide a Web-based FTP tool you can use to upload your files as well as an optional site building tool you can use to design your site. Of course, you can use your own FTP and HTML applications if you like.

Once you place your order and your payment is processed, you can upload your site immediately using the temporary URL we will provide you. Your temporary URL enables you to get your site up and running while your domain name propagates throughout the Internet.

We offer both Linux and Windows® platforms. Our Linux platforms run Apache Web server software, while our Windows® Server 2003 platforms run Microsoft® IIS.

In most cases it does not matter if you are using a different operating system at home or work. For example, you could use a Microsoft® Windows® XP system running Dreamweaver® to design your site and then upload it to your Linux Web server without any problems.

However, if you are developing your site using Windows-specific programming languages or tools, such as ASP, ASP.NET or ColdFusion, you will need a Windows hosting plan. If you are unsure what hosting platform to chose, you can contact our Sales staff who will help you determine the plan that best fits your needs.

Yes. You can access your Web site files at any time to upload files or make changes. You can use our Web-based FTP to access your files, or you can use a third-party FTP client or Web development tool such as FrontPage. Any changes you make to your site will take effect immediately.

We provide a Web-based control panel, ControlPanel, you can use to manage all aspects of your Web hosting account and access our suite of tools. We  also provide a Web-based email tool, SiteMail, that enables you to send and receive email.

Because both of these tools are Web-based, you can access them at any time and from any location as long as you have a browser and a connection to the Internet.

Microsoft FrontPage provides users with a What You See is What You Get (WYSIWYG) HTML editor and includes a publish feature that enables users to transfer files to and from the Web server. FrontPage also supports advanced features such guest books and hit counters. All of our plans support Microsoft FrontPage and Microsoft FrontPage Server Extensions.

We offer a number of database solutions. For select Linux plans, we offer MySQL, an open source relational database management system that utilizes the SQL database language. It is a multi-user, multi-threaded database server that provides speed, robustness and ease-of-use. Our MySQL databases are hosted on a dedicated MySQL server to ensure better database processing and faster performance.

For select Windows plans, we offer Microsoft SQL Server, a complete database and data analysis software package. It is highly scalable and well-suited to complex ecommerce sites and enterprise applications.  Microsoft SQL Server databases are hosted on a dedicated server to ensure optimal use of resources and faster performance. Our Windows plans also support Microsoft Access, an easy-to-use database application that integrates with many Microsoft Office products. Access is a good choice if you want to use data from an existing Microsoft Office product or if you do not have large amounts of data.

We currently operate a number of data centers throughout the world, including centers in Tampa, Chicago, London, Hannover and Seoul. Our state-of-the-art data centers are strategically located in areas of low or no occurrence of natural disasters and near hubs of the Internet backbone.

Our data centers include fully redundant and diverse connections to the Internet backbone through multiple OC-3s and GigE connections to each of our international locations. This ensures the fastest and the most reliable connectivity service to our hosting customers.

The constant climate control is accomplished with computer controlled HVAC systems with back-up systems on stand-by. The power is routed through UPS (Uninterrupted Power Supplies) for protection against power failures and interruptions.

Our data centers are under constant watch by our dedicated systems and network engineering team members who work together to ensure smooth and hassle-free 24x7 operation of our customers' Web sites.

You probably have some experience with upgrading software. If so, you are probably also aware of some of the pitfalls involved with such upgrades. As we are responsible for the reliability and stability of hundreds of thousands of Web sites and email systems, we are very careful when it comes to modifying our software.

As a matter of policy, we do not roll out the latest changes until they have been subjected to our extensive internal testing for at least several months. Also, we believe that it's wise to let the new release stabilize for several months, rather than roll out the changes immediately. Of course, there are some exceptions to this. When new security holes are identified and new patches released to fix them, we generally apply those patches right away.