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Managing Your Account FAQ

I forgot my password. What should I do?
I forgot my Account ID. What should I do?
How can I change my SiteControl password?
Who do I contact if I have questions about my billing?
How can I find out what features are included in my hosting plan?
Can I remove features from my plan?
I need FrontPage Extensions. How can I get these?
I’d like to set up a new domain. How can I do this?
How can I get phone support?
I placed my order on July 10th. Why does the invoice say July 11th?

I forgot my password. What should I do?

If you have forgotten your SiteControl password, go to the SiteControl log in page and enter your Account ID, Domain Name, or Contact Email Address under the "Forgot your password?" section, and click Send.

Your password will be sent to you at the email address we have on file.


I forgot my Account ID. What should I do?

If you still have the Customer Information email you received when you first opened your Web hosting account, you can find your Account ID there.

If you don’t have a copy of this email, you will need to contact customer service at support@hostway.com.


How can I change my SiteControl password?

You can change your SiteControl password from within SiteControl.
1 In the upper-right corner of the SiteControl window, click Change Preferences.
2 Click Change SiteControl Login Password.
3 Enter your new password and then retype it to confirm.
4 Click Change.

The next time you log in to SiteControl, you will use your new password.


Who do I contact if I have questions about my billing?

If you have billing questions, you can contact YourHosting's billing department.

You can also call these numbers:
Billing: 1-866-467-8929
Cancellation: 1-800-397-2449


How can I find out what features are included in my hosting plan?

You can find out what features are currently included in your hosting plan, as well what features are currently active, by clicking the Plan Info link in SiteControl.


Can I remove features from my plan?

To add new features to your current plan:
1 In SiteControl, click Plan Info.
2 Locate the Features section and then click Change.
3 Locate the feature you want to delete and then click the corresponding Delete button.


I need FrontPage Extensions. How can I get these?

To request that we install FrontPage Extensions on your account:
1 In SiteControl, click Plan Info.
2 Locate the Features section and then click Change.
3 Click click here link.
4 Click Add FrontPage Server Extensions and then follow the prompts.

If you have already added FrontPage Extensions but these have become corrupted, contact support at support@hostway.com to have these reinstalled.


I’d like to set up a new domain. How can I do this?

You can order a new domain by selecting the Order Service link at the top of the SiteControl window and then following the prompts.


How can I get phone support?

Phone support is offered with all Web hosting plans. To contact Support: By Telephone:

Technical Support: 1-800-397-2449
Billing: 1-866-467-8929
Cancellation: 1-800-397-2449
(By E-mail: support@hostway.com)


I placed my order on July 10th. Why does the invoice say July 11th?

The computers that manage order placement may be in a different time-zone than from where you have placed the order, so depending on what time of day it is, your invoice may show up being dated the next day.


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